Please contact us at info@oceanprints.co.uk if you cannot find an answer to your query.
We offer various printing methods, including CAD-CUT Vinyl, Direct to Film (DTF) Printing, Digital Print, and more to suit different materials and design needs.
2D embroidery creates a flat, clean look, while 3D embroidery uses foam to create a raised, textured effect, adding depth and dimension to designs.
For most products, there is no minimum order. You can order a single item or a large batch. However, bulk discounts are available for larger orders.
Yes, you can supply us with your products for printing and/or embroidering. Please note we will not be liable for replacing any damaged goods.
You can place an order by completing an order form sheet and sending it to us by email: info@oceanprints.co.uk
A digital proof of the design will be sent for customer approval before production begins. Production will only start after written confirmation.
Any requested design changes after approval may incur additional fees.
Setup fees may apply for first-time orders, particularly for embroidery. This covers the digitizing process to convert your design into a format suitable for stitching.
We work with a wide range of materials, including cotton, polyester, blends, and specialty fabrics. For best results, we can advise on the most suitable method for each material.
Each method has its advantages. For detailed designs and vivid colors, digital printing is ideal, while embroidery works well for a classic, durable look on apparel.
Yes, sample items can often be produced to give you an idea of the final look and feel. Please note that sample fees may apply.
The standard turnaround time is typically 3–10 business days from order approval. Rush services may be available upon request.for an extra fee.
Full payment is required for first-time orders. Established customers may qualify for partial deposits, with the balance due upon delivery.
Accepted payment methods include credit cards, bank transfers, and PayPal.
Orders can be cancelled within 24 hours of placement for a full refund.
Any changes to order specifications after production begins may result in additional charges.
Shipping costs are calculated based on the delivery location and order size. Tracking information is provided for all shipments.
We are not responsible for delays caused by carriers, but every effort will be made to ensure timely delivery.
Custom items are non-refundable unless defective or incorrect due to production error.
In the case of errors, customers must contact the company within 5 business days of receiving the order to arrange a reprint or refund.
High-resolution artwork files are required for quality printing. A setup fee may apply for complex designs.
We are not responsible for print or embroidery issues arising from low-quality or incorrectly formatted artwork.
All pricing is bespoke, customers will be provided a calculated price based on the submitted order.
Printed and embroidered items come with recommended care instructions to ensure longevity. We are not liable for damage caused by improper washing or handling.
We recommend washing items inside-out on a gentle cycle and avoiding high heat when drying. Embroidered items may also benefit from hand washing.
Customer information and designs are confidential and will not be shared or used without explicit permission.