FAQs
Which e-commerce platforms does your customisation tool work with?
Our online design and personalisation tools are built into the Ocean Prints website, so you can customise products directly on our site without any extra software. If you're a trade or partner customer asking about integrating our print services with your own store, our team can advise on the options available for platforms such as Shopify, WooCommerce (WordPress), Wix, EKM, OpenCart, PrestaShop and BigCommerce.
Do I need any special software or design skills to personalise a product?
No. Everything happens in your web browser using our easy-to-use online design tool. There's nothing to download or install, and no design experience is needed. You simply choose a product, personalise it on screen, and preview it before you order.
How do I personalise a product on your website?
Open any customisable product and click to start designing. Our online editor opens right in your browser, where you can add your own text, upload images, choose from ready-made templates, and adjust the layout. When you're happy, an interactive preview shows you exactly how your finished product will look before you add it to your basket.
Can I upload my own images and artwork?
Yes. You can upload your own photos, logos and artwork directly within the design editor and position them exactly where you want. Uploaded files stay private to your order and are only used to produce the item you're personalising.
How do you make sure my uploaded images are high enough quality to print?
Our design tool automatically checks the resolution of every image you upload against the size it will be printed at. If an image is too low-resolution for the space it's placed in, you'll see a warning so you can swap it for a sharper version before you order. This helps make sure your finished print looks crisp and professional.
What image and file formats can I upload?
The design tool supports the most common image and document formats, including JPG, PNG and PDF. For the best results we recommend uploading high-resolution files. If a format isn't accepted, you'll be prompted so you can save your file in a supported type and try again.
What happens to my design after I place an order?
Once you place your order, we automatically generate a print-ready file (typically a high-resolution PDF) that matches exactly what you designed on screen. This is what our production team uses to print your item, so what you see in the preview is what you'll receive.
Can I see a realistic 3D preview of my product before I buy?
For selected products, yes. Our 3D preview lets you rotate and view your personalised item in real time, so you can see how your design wraps around it from every angle before you order. It's a great way to check things look exactly right on products like banners, pens, mugs and boxes.
Can I choose colours and swatches for a product?
Yes, where a product offers colour options. You can pick from the predefined colour swatches available in the editor to match your brand or preference, and the preview updates instantly so you can see your choice before ordering.
Can I create double-sided products?
Yes. For products that need artwork on both sides, such as business cards or flyers, you can design the front and back separately within the editor and preview each side before ordering.
Can I design multi-page products like booklets or brochures?
Yes. Multi-page products such as booklets and brochures are supported, and you can personalise each page individually within the editor, adding your own text and images page by page before you order.
Can I personalise items in bulk, such as name badges or business cards?
Yes. For bulk personalisation, our tools can generate multiple versions of the same design from a list of names or details you provide. This is ideal for items like name badges, business cards or event passes where each one needs different information. If you have a large batch, our team is happy to help you set it up.